Frequently
Asked Questions

comm.land is a user portal that brings end user's communication tools (webphone, video conferencing, and faxing) into one intuitive UI. comm.land can now be deployed as a desktop application or within a browser window. You can also embed 3rd-party applications within the UI.

comm.land is available for users who have invested in a communications system based on the KAZOO platform.  If your account has invested in the desktop app, you will be able to download its file from your User Portal account.

To download the app you will need help of your platform administrator.  They will need to set you up as a registered user.

You can find the application in your Application directory, under comm.land.

If your desktop settings allowed it, the application is set to automatically launch at your startup, and will show in your status bar.

There are two ways to access settings:

1. In the drop-down tray accessed from the icon in your menu bar top right.  
2. Click on your name at the bottom left of your window

Yes, you will see all voicemails received. It will not count those that have been deleted and marked for deletion.

Yes. Select the date range you want to view in the calendar fields, and then pick the Filter button.  You can also choose to view only Missed calls by selecting that option at the top of the page.

To send a fax, go to the fax page and click on the blue Send Fax button. A dialog box will display with fields to complete, including a button to upload files from your computer.

Currently the fax supports .tiff and .pdf files.

Currently the fax supports files up to 15mb per fax.

You can download your received and sent faxes by clicking on the fax listing.  It will show a preview of the fax.  You can then select the download icon (a cloud with an arrow)  to the right of each fax listing.

• You will be prompted where to download and how to name the file if your download settings are set to ask. If not, the file will be downloaded to your default download directory.
• The files are downloaded in .pdf format by default.

To delete a single fax, simply check the box at the left side of the listing and pick the trash can icon above. To bulk delete a category of faxes, such as all Processing, all Pending, all Sent, all Failed, all Received, select the filter box to the left of the trash can, and pick the category. All will be selected, and you can then select the trash can.

Yes!  Select the Filter button near the Search window. You can filter based on a variety of conditions. To apply, click on the apply button, to reset to the original, click Reset.

To add a webphone within comm.land, you must enable it within the comm.land integration app. Ask your administrator to help you with this.

You can access your webphone dialpad several ways:

1. From the comm.land home screen, select the phone icon at the top right.
2. If your comm.land screen is not open, you can select the comm.land tray icon in your browser header, and select "open webphone" there.

Once you place a call, you can:

• Mute yourself.
• Place the call on hold and call a new number.
• Transfer the call to a different number.
• Select from settings your microphone and speaker sources.

Yes, you can define both your speaker and microphone sources. To access these settings, you can:

• Click on the gear at the bottom left of your keypad screen.
• Use the drop down from your comm.land tray icon at the top of your browser window.