Asked Questions

What is is a user portal that brings end user's communication tools (webphone, video conferencing, and faxing) into one intuitive UI. can now be deployed as a desktop application or within a browser window. You can also embed 3rd-party applications within the UI.

How do I access it? is available for users who have invested in a communications system based on the KAZOO platform.  If your account has invested in the desktop app, you will be able to download its file from your User Portal account.

How do I download it?

To download the app you will need help of your platform administrator.  They will need to set you up as a registered user.

Once the application is installed, how do I access it?

You can find the application in your Application directory, under

If your desktop settings allowed it, the application is set to automatically launch at your startup, and will show in your status bar.

How do I access the Settings screen?

There are two ways to access settings:

  1. In the drop-down tray accessed from the icon in your menu bar top right.  
  2. Click on your name at the bottom left of your window
When I see the voicemail summary, is it a total of all voicemails I’ve received? Does it include any deleted or is the total the remaining in my list?

Yes, you will see all voicemails received. It will not count those that have been deleted and marked for deletion.

Can I filter the listing of calls based on date?

Yes. Select the date range you want to view in the calendar fields, and then pick the Filter button.  You can also choose to view only Missed calls by selecting that option at the top of the page.

How do I send faxes?

To send a fax, go to the fax page and click on the blue Send Fax button. A dialog box will display with fields to complete, including a button to upload files from your computer.

What types of files can I send by fax?

Currently the fax supports .tiff and .pdf files.

What is the maximum file size I can send?

Currently the fax supports files up to 15mb per fax.

How do I download faxes?

You can download your received and sent faxes by clicking on the fax listing.  It will show a preview of the fax.  You can then select the download icon (a cloud with an arrow)  to the right of each fax listing.

  • You will be prompted where to download and how to name the file if your download settings are set to ask. If not, the file will be downloaded to your default download directory.
  • The files are downloaded in .pdf format by default.
How do I delete faxes?

To delete a single fax, simply check the box at the left side of the listing and pick the trash can icon above. To bulk delete a category of faxes, such as all Processing, all Pending, all Sent, all Failed, all Received, select the filter box to the left of the trash can, and pick the category. All will be selected, and you can then select the trash can.

Can I view faxes within a date range?

Yes!  Select the Filter button near the Search window. You can filter based on a variety of conditions. To apply, click on the apply button, to reset to the original, click Reset.

How do I set up my webphone?

To add a webphone within, you must enable it within the integration app. Ask your administrator to help you with this.

How do I access my webphone dialpad?

You can access your webphone dialpad several ways:

  1. From the home screen, select the phone icon at the top right.
  2. If your screen is not open, you can select the tray icon in your browser header, and select "open webphone" there.
What features are available on my webphone during a call?

Once you place a call, you can:

  • Mute yourself.
  • Place the call on hold and call a new number.
  • Transfer the call to a different number.
  • Select from settings your microphone and speaker sources.
Can I use my headset for these calls?

Yes, you can define both your speaker and microphone sources. To access these settings, you can:

  • Click on the gear at the bottom left of your keypad screen.
  • Use the drop down from your tray icon at the top of your browser window.

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